Another iPhone annoyance, existing since iPhone 2.0, is that email settings for SMTP servers keep changing with every iTunes sync, and email sync is not even selected as an option. Specifically, my email authentication settings will automatically change from "Password" to "MD5 Challege-Response," and then I cannot get any mail from my ISP. Sometimes it takes several attempts to change back and have the settings stick. And then, they don't stick for long. We are still investigating this one. Also, while some are reporting iPhone Apps not launching, I have apps that launch fine but will freeze during use. Some report that this only happens for apps downloaded and installed from the iPhone, not from iTunes and then synced to the iPhone. We are investigating this as well.

(Insert Harold Faltermeyer's theme from Fletch here). Formerly with WebProNews, SecurityProNews and other tech business news sites, David Utter is now a freelance reporter with his own site. David was recently featured on NPR, as mentioned on our blog. David has always been on the cutting edge of tech, security and small business news, and we look forward to following him as his writing career continues. Best wishes David!

TV comedian Jerry Seinfeld will appear as a pitchman in an upcoming $300 million Microsoft ad campaign, according to a report in today's Wall Street Journal. Seinfeld will receive $10 million for his participation in the effort, which will also star Bill Gates, the WSJ reported.

Editor's note: What? We realize that Mr. Seinfeld has bills to pay, but really now, who will take this seriously? Every self-respecting geek remembers that scenes from Seinfeld's NY apartment featured a Mac conspicuously displayed on his desk by the window. Diehard Apple fans will remember that Seinfeld even starred in one of Apple's famous Think Different ads.

Apple had released iPhone 2.0.2, an update to the operating system on the iPhone, for all iPhone and iPhone 3G users. While some claim that iPhone OS 2.0.2 delivers “improved communication with 3G networks” in an attempt to fix widespread reception/connectivity issues, users are mixed on the subject; some report slightly enhanced 3G reception, a minority report worse 3G reception, and most report no change.

Editor's note: my personal unit is last year's model, affectionately referred to as the iPhone 2.5G. So no 3G improvement for me, but the apps do seem to respond more quickly (when they are not crashing). Previously there was a lag when launching apps, even the built-in ones like SMS and Maps. I am, however, getting reduced signal strength on my cellular connection, 1-2 bars where it was 2-3 bars pre-update. I get 1 bar in my house where I used to get 4 bars. So whats up with that?

On this day in 1969, Neil Armstrong and "Buzz" Aldrin became the first human beings to set foot upon The Moon. As reported by the BBC:

The astronaut stepped onto the Moon's surface, in the Sea of Tranquility, at 0256 GMT, nearly 20 minutes after first opening the hatch on the Eagle landing craft. As he put his left foot down first Armstrong declared: "That's one small step for man, one giant leap for mankind." He described the surface as being like powdered charcoal and the landing craft left a crater about a foot deep. The historic moments were captured on television cameras installed on the Eagle and turned on by Armstrong. Armstrong spent his first few minutes on the Moon taking photographs and soil samples in case the mission had to be aborted suddenly. He was joined by colleague Edwin "Buzz" Aldrin at 0315 GMT and the two collected data and performed various exercises - including jumping across the landscape - before planting the Stars and Stripes flag at 0341 GMT. They also unveiled a plaque bearing President Nixon's signature and an inscription reading: "Here men from the planet Earth first set foot upon the Moon July 1969 AD. We came in peace for all mankind."

David Pogue, tech columnist for the New York Times, posts this week on the iPhone App Store.

"You’re probably as sick of reading about the iPhone this week as I am of writing about it. But we’re not quite done. The App Store–oh, man, the App Store. It’s a candy store, dude. It’s 550 free or cheap add-on programs that make the iPhone (or the iPod Touch) do absolutely amazing things…stunts a cellphone has no right to perform."

Walter Mossberg, tech columnist for the Wall Street Journal, has posted on his blog the results of his overview of the new iPhone Apps Store. According to Mr. Mossberg,

"These first applications range from serious programs for doctors and pilots to silly parlor tricks that take advantage of the iPhone’s motion sensors. One, called PhoneSaber, merely displays an image of a Star Wars-like light saber and makes varying light saber noises as you wave the phone in the air."

Editors note: I am enjoying the new PhoneSaber toy, as well as the Facebook and AIM apps. I also plan to check out the voice recorder optioning and other available business apps.

The BBC points out that the Tuguska Event occurred 100 years ago today. At 7:17am on June 30,1908, an immense explosion tore through the forest of central Siberia. Some 80 million trees were flattened over an area of 2,000 square km (800 square miles) near the Tunguska River. The blast was 1,000 times more powerful than the atomic bombs dropped on Hiroshima and Nagasaki and generated a shock wave that knocked people to the ground 60km from the epicentre. The cause was an asteroid or comet just a few tens of metres across which detonated 5-10km above the ground, and eyewitnesses recalled a brilliant fireball resembling a "flying star" ploughing across the cloudless June sky at an oblique angle.
For more reading: Tunguska Home Page, Bologna, Italy.

Lt. Samuel P. Jefferson, Citadel graduate and US Army platoon leader is leaving for Iraq tomorrow, with the Bravo Company, 46th Engineer Combat Battalion. Godspeed Little Bro. Yellow ribbons until you come home safely!

... Valentines Day!

Jefferson Consulting extends congratulations to Wilmington photographer Laura Novak who just got married! We wish Laura and John a lifetime of happiness and joy!

Jefferson Consulting wishes a Happy and Safe Thanksgiving
to all our friends and clients, and their respective families.
Don't eat too much turkey, and leave room for pie!

Business Rules, Inc. is an Apple Authorized Training Center located in the picturesque little hamlet of Rhinecliff in Dutchess County, NY. The training center is 4-minutes down the road from historic Rhinebeck, NY and about a half-hour drive north of Poughkeepsie, NY. Both Vassar College and Bard College are nearby. "Around the corner," Hyde Park is home to the FDR Library and the Culinary Institute of America (hence, the excellent restaurants in the area). Across the Hudson River is Kingston, NY's first capital. Just north of all this is Woodstock, and further back south (passed on the drive up) is West Point. Rhinecliff is about a 90-minute train ride from New York City, and an smooth drive from Delaware, Maryland, PA or NJ. Lots of nice hotels in the area, including the Beekman Arms & Delameter Inn, Hampton Inn, and Courtyard Marriott. This is a great place to get away from the office and take an Apple certification class!

Another year has passed, and our memory of this day is still very bright, seven years later. As I commented last year at this time, our parents can think back and remember where they were when JFK and MLK were shot. Our grandparents still remember the shock and horror of Pearl Harbor. Some say my generation's defining moment was when the Berlin Wall came down. Today is the anniversary of this generation's defining moment, and a defining moment for us all. Politics aside, let us take a moment and remember the souls lost in New York, at The Pentagon, and on the fields of Pennsylvania. Let us pray that their families remain strong, and that America remains strong, too.

http://www.pahighways.com/features/shanksville.html
http://www.cnn.com/SPECIALS/2001/memorial/
http://www.pentagonmemorial.net/

Well my "wait and see posture" didn't last long. After reading initial reports, and hearing from a client who "pulled the trigger" Saturday morning at an AT&T store on Concord Pike, I decided to take the plunge. Jefferson Consulting bought an iPhone.

It all went down Monday afternoon at the Apple Store at Christiana Mall. I went with the 4GB model only because they just sold out of the 8GB flavor. Despite earlier reports of problems with activation, I was able to activate with no troubles. A download of iTunes 7.3 and Mac OS 10.4.10 are the "only" prerequisites.

I found that the iPhone does "almost" everything I wanted my Treo to do, only better. The iPhone is everything that everyone said it would be, but the things that were NOT said are causing issues (although small issues).

Issues we have seen:
• No to-do lists for iPhone Calendar, iCal to-dos do not sync with the iPhone Calendar.
• No Flash support. So I won't be watching non-YouTube videos.
• No WAV audio support. iTunes and Quicktime on the Mac support WAV, but not the iPhone. This is a problem because Jefferson Consulting is using a VoIP telephone solution that emails voice messages in WAV format. iPhone's email has plugins for Word, Excel, PDF, JPG, and probably others we have not found yet. I expect that WAV support will be added in the near future.
• Battery lasts for most of the business day as long as I am not goofing around with alot of video. Might be an issue on a business day that involves a plane ride. Bottom line is that I better be prepared to charge it every night. Surely a third party battery upgrade is right around the corner.
• No cut/copy/paste of text like with Palm Treo.
• Stylus or Pen will not work with touch screen. Only a finger will work.
• Hard to type with the "virtual keyboard," particularly while the unit is in my cellphone mount in the car. Treo seems better for that, but I may get used to this iPhone feature over time.
• Cannot purchase iTunes music online with the iPhone.

At this point I don't see these points as deal-killers. I'm confident that all of these issues will be addressed in the near future with updates from Apple. So far in Northern Delaware I've had good cellular signal, and I love the feature where the iPhone automatically connects to my home or office WIFI. It's almost like having a little handheld Mac in my pocket!

Will I get rid of the Treo on Verizon? No, I will keep the Treo and will continue to support clients with Treos. But do I love the iPhone more? At this point, heck yes! Palm had better get their act together real quick, because Apple has won this battle and quite possibly the entire smart-phone war.

Sitting here in JAX waiting for a plane-ride. The iPhone has been on the market now for a little bit over half and hour. The Apple Store at Christiana Mall closed today at 2:00pm to get ready, and reopened this evening for the big rush. They will be opened until midnight. I am reconsidering the whole iPhone thing. More information coming out, making it look better all the time! Will hopefully arrive in Baltimore just in time to get to Christiana Mall before midnight!

Caroline sez....."Happy Birthday Daddy!"

Working on my birthday! Hey, it's all good...nothing a cold brewsky and a steak can't fix. Can they put a candle on that steak? Hmm.... The good news is that by tomorrow we have will 8 new Apple Certified Technicians (between these two classes), joining the ranks. How old today? I'm not tellin'....Don't want you guys thinking I'm an old dude!
It's just one more candle and a trip around the sun...

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Currently playing on iTunes: ''Trip Around The Sun'', by Jimmy Buffett with Martina McBride

Way back when we were little dudes, my pal David Utter and I would do radio shows on a Radio Shack tape deck, and distribute cassettes to our friends. Way before shock jocks were all the rage, we were "MadDog" and "Dynamic DJ", of WDRY 91FM, the (fake) station for Rock-n-Roll and Dry Jokes. By the time we got to high school, our interests turned to girls, cars, and sports (yes, in that order), and we realized that there was no money in radio. We graduated and went off on separate, but not too different paths...These many years later David has found himself back on the radio...for real this time:

Robert Siegel of NPR's All Things Considered talks with David Utter, staff writer for Web Pro News.

Steve Jobs released a statement on Wednesday giving insight on how Apple intends to become a greener, or more environmentally friendly, company. Major high points in the essay are the removal of toxic chemicals and an attempt to dramatically increase the amount of product recycling.

While the decrease of impact on the environment is commendable and this essay shows Apple is going to take a more direct stance on its role, what's very interesting is the upcoming unannounced introduction of LED-backlighted displays:

To eliminate mercury in our displays, we need to transition from fluorescent lamps to light-emitting diodes (LEDs) to illuminate the displays. Fortunately, all iPod displays already use LEDs for illumination, and therefore contain no mercury. We plan to introduce our first Macs with LED backlight technology in 2007. Our ability to completely eliminate fluorescent lamps in all of our displays depends on how fast the LCD industry can transition to LED backlighting for larger displays.

At Jefferson Consulting, we are very excited about the possibility of LED backlighting, because LEDs should use less energy, resulting in longer battery life. What remains to be seen is if LED backlighting will be as bright as current displays. Brighter would be good. Dimmer would be bad. More expensive would be disappointing. We'll have to wait and see.

You can download a copy of Steve's Greener Apple statement here.
---
source material: MacRumors.com, Apple.com

"Researchers have discovered that Apple's new operating system, codenamed Leopard, will create 0 new jobs when it is launched [later this year]," Tim Gaden writes for APC Magazine.

"This research (which was not commissioned by Apple) stands in sharp contrast to the findings of an industry report (commissioned by Microsoft) that Vista's release will create 100,000 new jobs in tech support and help desk positions," Gaden writes.

Gaden writes, "While Vista seems set to impact on the economy by creating more IT support jobs to fix the broken or frozen computers of other employees, research shows that Apple will take a different path."

Gaden writes, "Apple is well known for its award-winning innovation. With Leopard's release Apple will continue an innovative strategy of impacting on the economy by increasing individual productivity. It will let people get more of their own work done, faster and smarter, without the need for endless calls to tech support, compatibility hassles, driver problems or time wasted defending their PCs from viruses and trojans."

source: MacDailyNews
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the delayed stock quote for AAPL is: 85.78
currently on iTunes: '''Scarlet Begonias'', by Jimmy Buffett

Ok I must admit this is one consultant who greeted the iPhone announcement with skepticism. I really wasn't excited about it. This just didn't look like a viable replacement for my Treo. But over the last two weeks the iPhone has grown on me, and now I look forward to getting my hands on one for a test drive.

Take a look at this MacWorld article by Dan Frakes and Jonathan Seff. Nothing like a little information to get you excited about a product.

If you are getting all hot and heavy for an iPhone after seeing Apple's webpage, you should also read David Pogue's blog at NYT. It answers some Frequently Asked Questions and exposes some possible limitations. Are they really limitations, or just simply future possibilities? The consensus seems to be that die-hard Crackberry fans will not want to give up the object of their vice yet. But then again, I never used a Crackberry; I was always a Treo fan, and a strong MissingSync supporter, as well. And a MissingSync-connected Treo will be what I compare the iPhone to, just as soon as I can get my hands on one.

---
currently on iTunes: ''Amanda'', by Boston

My last MacWorld Expo was in 2003 when aluminum PowerBooks were new. The last few years have been too busy..family busy and business busy, and it's hard to get away. It was a tough call this year because there are some optional, but still very useful consultant and trainer business meetings. Also passed up were some technology seminars and cocktail receptions with key industry vendors. Oh well, maybe next year. Got a business to run and clients to take care of. I also have some training scheduled for next week which will keep me away. So while I cannot comment personally on the happenings at MacWorld Expo, the Macworld Magazine staff have done a very good job of wrapping it all up:

http://www.macworld.com/news/2007/01/17/expowrap/index.php

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the delayed stock quote for AAPL is: 94.95
currently on iTunes: ''Let Me Roll'', by Seal

Eastman Kodak has named Laura Novak a "Photographer to Watch."
So have we. Read More...

Haloscan has been trouble-free for the last few days, so we are turning the comments feature back on. We'll see how it goes....

We weren't getting any comments anyway...
We have learned that when Haloscan's site is down, it affects the loading and display of our blog page. Haloscan is a service providing free hosting of blog comments in RSS format. Well you get what you pay for!
Disabling the comments on the blog fixed the problem, and now the news page loads with no delay. We'll leave it that way for awhile...

Happy Halloween! What a conflicted holiday it is... Originating from Celtic ritual around 5 BC, the holiday was absorbed by the Catholic church as the night before All Saints' Day, or All Hallows' Day. That night was then known as All Hollows' Eve, hence the evolved name Hallow'een. Some circles have called the holiday evil, and Hollywood movies have certainly capitalized on that! The ancient Celts celebrated it as Samhain ("sow-en"), a time of year marking the change of seasons, the end of Summer, the beginning of harvest, a time to prepare for Winter. Oh yeah, there was also that thing about dead ancestors walking the earth and the Druids being able to see the future...

Today Halloween is commercialized to no end, but it is a fun time for the kids, and that is how we like to look at it. For us Mac Folk, this is also a time to look forward to end-of-year special sales on Macs and accessories, and the upcoming MacWorld Expo in San Francisco. We still have two months to get through first ... so be safe, and don't eat too much candy!

Currently Playing on iTunes: "Feed My Frankenstein'', by Alice Cooper...

History of Halloween
Halloween on the Web
Ghost Stories
Scary Movies
Mac-o-Lantern
Halloween Smileys

I want to comment on a solution that I installed for a client recently. Parallels Desktop is a virtual machine that installs on an Intel-based Mac. This creates a virtual environment inside a window, on to which you install Windows XP. Yes, you must purchase Windows separately. It works! And it works very, very well! I'd say it's about 90% as fast as a 'real PC.' This is a great solution for Mac users who have the occasional need to run Windows applications, or those who want to use a Mac but have that one critical application that must run in Windows.

Parallels Desktop must run on an Intel Mac, and I recommend lots of RAM...upgrade to 2GB if you can. So far, I have found that Parallels with WIn XP runs great when allocating 384MB to the virtual machine. Remember, Parallels Desktop may not be the only application your Mac is running. The rest of that 2GB is for the Mac OS and your other apps. One note of caution: as of this date, the version shipping in the box does not run well with the latest iMacs with Intel Core 2 Duo processors. You must download the latest update. Also, there appear to be some issues with Parallels and the new Mac Pro, something about how the virtual machine runs with Intel Xeon processors. The latest update claims to fix the problems with Mac Pros, but we have not tested this yet.

It is hard to believe that five years has passed....Our parents can think back and remember where they were when JFK and MLK were shot. Our grandparents still remember the shock and horror of Pearl Harbor. Some say my generation's defining moment was when the Berlin Wall came down. Today is the anniversary of this generation's defining moment, and a defining moment for us all. Politics aside, let us take a moment and remember the souls lost in New York, The Pentagon, and the fields of Pennsylvania. Let us pray that their families remain strong, and that America remains strong, too.

Hope everyone is enjoying their holiday weekend, because tomorrow it's back to work!

Apple's new Mac Pro looks like it's predecessor the PowerMac G5. But the discerning eye will notice not one, but two optical drive slots on the front. The standard models all come with one 16x DVD-R "SuperDrive," and you have the option of adding a second internal optical drive. Also on the front of the case are now two USB 2.0 ports, and not only an FW400 (as the previous G5) but also an FW800 port. While the outward appearance of the Mac Pro is similar to that of its G5 predecessor, what is under the hood is very, very different. The new Mac Pro sports two Intel Duo-Core Xeon "Woodcrest" processors, running up to 3GHZ. It has been clocked at twice the speed of the previous Quad-processor G5.

For creative professionals in video, music, and photography, using Apple's Pro Apps, such as FInal Cut Pro, Logic, and Aperature, this system is the beast you've been waiting for. If you are a creative professionals using the Adobe apps such as Photoshop CS2 and Illustrator CS2, you probably want to postone an upgrade until Adobe releases a Universal version of the Creative Suite which will run native on the Intel platform. Adobe apps run fine under Rosetta, but at nowhere near the performance you could be getting.

We're baaack.....It was a good weekend! It was while we were waiting Monday afternoon in Charlotte for our ride on a US Airways hot-sardine-can-with-wings, that I got the alert on my Verizon Treo 650: "New Announcements at WWDC!"

Wow, leave for the weekend and look what happens? All kinds of stuff! Apple CEO Steve Jobs announced the upcoming new version of Mac OS X: Leopard. Also announced were the last of the Macs to be transitioned to the Intel platform. Say "bye-bye" PowerMac G5 and "hello" Mac Pro, and a big-'ol "Howdee" to the new Intel-based XServe, Apple's 1-U rackmount server. What an exciting time it will be now that the entire product line has now transitioned to Intel chips! Most software companies have already stepped up with Universal versions of their products (can run natively on PowerPC or Intel). Even Quark released a Universal version of QuarkXpress. We are still waiting for Adobe and Microsoft to do the same with their flagship products...

"Happy Birthday Mac Daddy!"
Caroline wants you to know that her daddy loves birthday cake!

Also on this date in:
1491...England's King Henry VIII was born in Greenwich.
1836...James Madison, the fourth president of the United States, died in Montpelier, Va., at age 85.
1838...Britain's Queen Victoria was crowned in Westminster Abbey.
1888...Writer Robert Louis Stevenson and his family leave San Francisco for their first visit to the South Seas.
1894...Congress established the first Monday of September as Labor Day.
1862...Confederates capture the commercial vessel St. Nicolas in the Chesapeake Bay.
1919...The Treaty of Versailles was signed in France, ending World War I.
1926...Writer/Producer Mel Brooks is born (He turns 80 today).
1948...Actress Kathy Bates is born (she turns 58 today).
1950...North Korean forces captured Seoul, South Korea.
1960...Football hall-of-famer John Elway is born (he turns 46 today).
1966...John Cusack, actor is born (he turns 40 today).
1975...Rod Serling, best known for The Twilight Zone, which he created, wrote, and hosted, dies at age 50.
1996...The Citadel voted to admit women, ending a 153-year-old men-only policy at the military school.
2000...Elian Gonzalez was returned to his native Cuba seven months after he was cast adrift in the Florida Straits.
2001...Slobodan Milosevic was handed over by Serbia to the U.N. war crimes tribunal.
2004...The United States resumed direct diplomatic ties with Libya.

Somewhere in this timeline on June 28, Caroline's daddy, Jefferson Consulting CEO Davis Jefferson, was born and will forever be "29."

MacNN titled the report "Baltimore schools remove last Macs." Despite the bright future with Apple's new line of Intel Macs, another school is moving away from the Mac platform and some teachers argue that the administrative decision is not the best thing for the kids. Baltimore City Schools are replacing the Macs in their graphic design and multimedia labs with Windows-based PCs, according to The Baltimore Sun article referenced by MacNN (the article is no longer available at the Sun's website). "During spring break, the school system converted Mac computer labs at the Western School of Technology and Environmental Science. By fall, 11 programs at 10 schools will move to PCs, at a cost of more than $1 million, said Rhonda Hoyman, supervisor of technical programs in the Office of Career and Technology Education." The administration claims that the move will save tech support money in the long run by standardizing on a single platform. The school reportedly considered keeping a few Macs in each classroom but abandoned the plan because of the cost.

Delaware's public school made the move to PCs several years ago. Delaware's private schools, usually with smaller pocketbooks then their public counterparts, have embraced Macs and have learned that that the MacOS platform does indeed offer lower support costs and longer life cycle. While it may be too late to change minds on this issue for Baltimore and in Delaware, parents and tax payers faced with similar decisions, need to ask their public school officials some tough questions:

What about the additional cost of staff required to support all these new PCs?
Are Microsoft licensing costs included in the calculations?
How are the costs and lost productivity associated with virus and spam issues, being accounted for?
What about planning for repair and replacement costs?

Decisions made based on Return on Investment (RIO), which account for longterm "hidden costs," can be very different from decisions based on "what fits in a budget for this year." Let's face it: schools, like other agencies, or even private businesses cannot afford to buy new technology evey year. You can plan on every three years, but what if you could stretch your dollars beyond three, to four or five years? Ask any Mac administrator and they will tell you they need to replaced their Macs far less often than their Wintel machines.

Bureaucracy beats Education everytime, unless parents and taxpayers demand accountability from their school officials. School officials should disclose "the how" as well as "the why" are these decisions being made. They should explain why the computer systems they choose are the best tools for the job -- teaching our kids.

Fellow Apple Consultant Michael Bartosh died Sunday in Tokyo, Japan. He was 28 years old. According to a posting on Mac OS X Server site AFP548, Bartosh accidentally fell from a balcony early on Sunday morning. MacWorld.com reports that Bartosh, a former Apple systems engineer, was author of O’Reilly Media’s book Mac OS X Panther Server Administration. He was president of Mac OS X consultancy 4am Media and a constant fixture at Macworld Expos and Apple’s Worldwide Developer Conferences (WWDC). Bartosh was considered by many to be without peer for his knowledge of Mac OS X Server and his willingness to share what he knew. Bartosh is survived by his wife, Amber.

I never met Michael, but read his articles and listserv posts with interest. I considered Michael a Jedi Master and with his passing there was a deep disturbance in The Force. Jefferson Consulting sends out our condolences to Michael's family and friends.

Davis Jefferson traveled to Charleston, SC, this week to attend his "little" brother's graduation from The Citadel. Samuel P. Jefferson graduated cum laude with departmental honors in Education. In addition to his ROTC and cadet responsibilities, Sam played lacrosse and made dean's list every semester. During the summers, he earned his Airborne wings, trained with the Special Forces, and visited U.S. bases in South Korea. Sam was commissioned as 2nd Lieutenant in the US Army, and will report for duty with the Corps of Engineers. We are very proud that Sam is part of The Citadel tradition that spans back to 1842. He has already proven himself a strong leader; we believe he will be a fine officer as well.

The commencement address was given by Marine General Peter Pace, Chairman of the Joint Chiefs of Staff. General Pace offered the graduating cadets the following advice:

1. Grow where you are planted.
2. Check your moral compass regularly.
3. Have the courage to make decisions.
4. Take care of those in your charge.

This is advice that can be applied to the business world as well as the military. The full text of the commencement address can be found here.

Many of Jefferson Consulting's customers now have Voice-Over-IP (VoIP) telephone service through Vonage. This is a great way to maximize your broadband internet connection while minimizing your phone bill. But everyone should be aware that 911 service with Vonage is NOT the same as with the traditional phone company. To activiate 911 on your Vonage account, you must register with Vonage the physical location where you will utilize Vonage phone service (Service) for each phone line. Also note that if you move your device to another location, you must register your new location – it's easy – just log into the features section of your web account and follow the instructions. If you have a Vonage account, it is HIGHLY recommended that you review the 911 information in Vonage's help section. Please remember that 911 Dialing and Vonage Service do not function during a power or broadband outage. If you would like to find out the status of your 911 dialing you may dial 933 from your Vonage phone. By Dialing 933, Vonage will let you know where your call will route to when you dial 911.