Editor's Desk

COVID-19 Update

computer keyboard with cornora virus button


Dear Customers and Friends,

Jefferson Consulting Associates stands ready to assist you with your technology needs during these unsettling times. We've got your back.

Many of our clients are working online from home - on laptops or desktop Mac and PCs, and some have children who are now attending school online, as well. The last thing they need to worry about is how and where to get help when the technology isn’t working.

With concern for the health of our clients, and in compliance with State of Delaware and Federal guidelines, we are limiting our social and business in-person interactions. This being said, we can still help when you need it. To better serve you during this crisis, we are ramping up our remote support operations and offering contactless pick-up and drop-off for hardware repairs.

Your trusted technology advisors are here to help you help your family, your business, and your employees. I believe that together as a community, we're going to get through this crazy time, and come out on the other side - stronger than ever. For details about our COVID-19 efforts, please see below:


Remote Support

Remote help desk support, training, and personal tech-coaching is available, by appointment. You can access our TeamViewer Quick Support App from the remote support link at the bottom of our home page: https://jefferson-consulting.com. To get remote help at your office or home:

  • Download our Quick Support app on the device (Mac, PC, iOS, Android) that needs support, and launch the app.
  • Call our office at (302) 380-3373. We try to answer all calls, but if we miss you, please leave a detailed message and we'll call back ASAP.
  • You may be prompted by the app to allow access. This will align the Quick Support app with your device’s security settings. Don’t worry, your system is safe - we can't access your computer/device without your permission!
  • At the conclusion of the support session, we will charge your choice of credit card and email you a receipt.

Free Contactless Pickup/Delivery

We will continue to provide expert, quality service for your hardware troubleshooting, upgrade, and repair needs, while limiting interaction with our technicians:

  • We will pick up your computer/device at your home or office. You can either leave it at the front porch/foyer/vestibule, or meet us at the front door to give it to us. You will be provided with a receipt itemizing the equipment placed into our custody and care.
  • After diagnostics/troubleshooting at our office and we contact you with an estimate.
  • Upon completion of services, the exterior case of your computer/device will be cleaned with Lysol wipes.
  • We will then contact you to arrange return of your repair, along with a receipt for your credit card transaction and any other necessary documentation. Like before, we will meet you at the front door.

Please contact us us immediately

Call us immediately if you have what you would consider a "mission critical" support issue. While we are handling calls on a first-come-first-serve basis, we take our mission critical concerns seriously, and will bring all resources to bear, in order to get you back up and running. You should also call if you have any concerns regarding:

  • small business disaster recovery planning
  • small business continuity measures
  • office and home backup strategies
  • securing your company or personal files
  • setting up your employees for working from home
  • home network wifi and security concerns

We will continue to update you if there are any changes to our hours of operation or service. If you need us, call: Client Services: (302) 380-3373 or email: support@jefferson-consulting.com. I personally monitor all company email traffic. For pressing matters, you are welcome contact me directly at my personal mobile number: (302) 690-3125.

Jefferson Consulting — We've got your back!


Best regards,

Signature of JEFCON CEO Davis Jefferson

Davis H. Jefferson
President & CEO

Jefferson Consulting Associates LLC
Your Trusted Technology Advisors
• 302.690.3125 | direct
• davis@jefferson-consulting.com
• www.jefferson-consulting.com



Comments

Jefferson Consulting celebrates turning 13.

Festive balloons to celebrate our birthday!

Jefferson Consulting Associates LLC was born on January 22, 2004 - two days before Apple's 20th anniversary of the Macintosh computer. This week the Mac turns 33 and we turn 13. Thank you all for your support, your business, and your trust. Your success is our success! We look forward to helping you meet and exceed your technology goals in 2017 and beyond!
Comments

Holiday Greetings

Holiday Card 2017

Wishing you and yours a Happy Holiday Season and a Prosperous New Year! Thank you for your business, support, and TRUST. Jefferson Consulting looks forward to working with you in 2017!

Warm Regards,
Davis H. Jefferson
Comments

Happy Birthday to the United States Air Force!

As Delawareans, we are proud of our state’s long-running history with Dover AFB, home of the 436th Airlift Wing. In 1947, President Truman signed the National Security Act which established the Department of Defense, and along with it, the creation of the US Air Force as an independent service. The official birthday of the US Air Force is 18 September 1947. Happy Birthday to the USAF!

Check out this awesome recruiting video, featuring USAF’s Max Impact!

Comments

Happy 4th of July!

USA-Technology

Have an enjoyable and safe Independence Day, and a big THANK YOU to our military and first responders standing watch this weekend!
Comments

Happy New Year 2016

happy2016 copy

Wishing all our friends and clients a very happy, healthy and prosperous new year! Thank you for all your support in 2015! We appreciate your business and your trust. Jefferson Consulting looks forward to working with you in 2016, and helping you meet and exceed your technology goals. Toward that end, we are highlighting some exciting new and improved services for the new year:

  • New and improved remote support for existing clients.
  • Cloud backup service for Macs and PCs: unlimited data for $5 / month per computer.
  • Discounted setup/installation/data-transfer services, and free shipping, for products purchased through our Apple Store affiliate link.
  • Discounted data recovery services through a special arrangement with DriveSavers.
  • Discounted support and consulting services when purchased in 10 or 20 hour blocks.

We will be discussing the details of these new and improved services in upcoming blog posts. Meanwhile if you have any questions, concerns or needs, please do not hesitate contact us. Jefferson Consulting stands ready to serve your technology support and training needs!

Best wishes for the new year,

Davis H. Jefferson
President and CEO
Jefferson Consulting Associates LLC
Comments

Happy New Year 2015!


Greetings, Clients and Friends!

2014 is now behind us, and what a year it was! A year of tremendous growth across all industries, including ours (technology support services). You have invited us to your offices, your training classrooms, and into your homes, to solve your computer glitches, teach your clients and employees, and to provide peace-of-mind. Whether the need was to rescue an iPhoto library of treasured family memories, install a new backup battery, setup VPN service on a network router, or instruct an Apple technician course, we’ve been honored that you chose us. You have trusted us to help your business grow, and make your job, and your life, a little easier.

Jefferson Consulting Associates looks forward to our continued relationship. We are constantly training, and testing new solutions, so that we can serve you better. And we are unceasingly working on ways to improve our service. On tap for this year, our “New Year’s Resolutions:”

  • Improved - responsiveness and customer followup
  • Improved - Windows 8.1, and new Windows 10 client support
  • New - customer newsletter and satisfaction survey
  • New - discounted support/coaching packages
  • New - Yosemite client/server certification
  • New solutions - such as iOS and OSX-based security cameras, cloud-based backup
  • New - video tutorials (coming soon) on our newly re-launched YouTube channel
  • Expanded - remote monitoring and support options
  • Expanded - service area to central and southern Delaware
  • Increased - community involvement and support

We are excited to announce that one resolution came to fruition a bit early! In the last weeks of 2014, we published an updated version of our website, featuring:

  • Cleaner look
  • New responsive design - auto-resizes for smart phones and tablets
  • Full screen on desktop browsers
  • FAQ page now combined with Blog page
  • New, higher res. graphics, licensed from iStockphoto

Jefferson Consulting has grown because you trusted us to help you grow. We are grateful, and honored, to have that relationship with each and every one of you. We look forward to working with you in 2015, and wish you all Happiness, Health, and Prosperity.

If you have any needs, questions, concerns, or feedback, please don’t hesitate to contact me directly, at davis@jefferson-consulting.com. Happy New Year!


Sincerely yours,

Davis


Davis H. Jefferson
President and CEO
Jefferson Consulting Associates LLC
Comments
Client Services: 302.380.3373 or Email us.
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